Luxuries Unlocked - Unlock The Worlds Luxuries

By using the Site and participating in the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. ABOUT US

1.1 Company Name: Adver Tech Global Ltd ("Luxuries Unlocked®" or "we")

1.2 Registered Address: 128 City Road, London, United Kingdom, EC1V 2NX

1.3 Trading As: Luxuries Unlocked®

1.4 Trademark: Luxuries Unlocked® is a registered UK Trademark as of October 3rd, 2020, Trade Mark Number: UK00003540360.

1.5 ICO Registration: Luxuries Unlocked® is registered with the Information Commissioner's Office (ICO) under registration number: ZC077232.

2. DEFINITIONS

In these Terms and Conditions, the following definitions apply:

"Alternative Prize": A prize of reasonably equivalent value offered by Luxuries Unlocked® at its discretion.

"Competition" or "Competitions": All draws operated by the Site to win Prizes, including one-off Prize Competitions and Instant Win add-on prizes within those Competitions.

"Competition Rules": The specific rules governing each Competition.

"Contact Details": The entrant's full name, date of birth, email address, postal address, and contact telephone number.

"Instant Win Competitions": A game type where participants are instantly notified of a win, also referred to as "Instant Unlocks."

"Member Bonus Subscription": A 30-day recurring subscription package providing bonus site credit.

"Subscription Credits": Wallet credits issued as part of a Member Bonus Subscription, valid for 30 days from issue and non-rolling between subscription periods.

"Prize": The item or benefit awarded to the Winner of a Competition.

"Prize Competition": A Competition run on the Site where success depends on skill, judgment, or knowledge, such as "Spot the Ball" competitions.

"Service": The services described on the Site at www.LuxuriesUnlocked.com.

"Site": The website www.LuxuriesUnlocked.com.

"Terms": These Terms and Conditions.

"Winner": A participant who has won a Competition.

"You"/"Your": Refers to the user or participant accessing the Site and using the Service.

3. OUR SERVICE

3.1 Our Service is described on the Site at www.LuxuriesUnlocked.com. We reserve the right to change the Service from time to time and to withdraw any features of the Service without giving notice.

3.2 To use the Service, you must be 18 years of age or older and provide accurate personal details. You may only use the Service for your personal, non-commercial purposes.

3.3 Geographical Limitations: We can only issue Prizes to individuals who are residents of the United Kingdom or the European Union.

4. USE OF THE SITE

4.1 You may access the Site solely for your own personal use. You must not use any content of the Site for any commercial or illegal purpose or resell the Service.

4.2 You agree not to:

Disseminate any unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, or otherwise objectionable material or otherwise breach any laws
Transmit material that encourages conduct constituting a criminal offence or otherwise breach any applicable laws, regulations, or code of practice
Interfere with any other person's use or enjoyment of the Site
Make, transmit, or store electronic copies of materials protected by copyright without the permission of the owner
Engage in any fraudulent activities, including but not limited to the abuse of others' card details or email addresses, or misuse of free trial links
Receive, access and/or transmit any content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right or otherwise objectionable and/or unlawful
Knowingly transmit any content (including viruses) through the Site which will cause detriment or harm to the Site, our software and IT systems, or loss of or damage to data
Hack into, make excessive traffic demands on, or cause any impairment of the functions of any computer system, deliver or forward chain letters, junk mail, surveys, contests, pyramid schemes or otherwise engage in any behaviour intended to prevent others from using the Site

4.3 Compliance with Local Laws: If you choose to access the Site from locations outside Great Britain, you do so on your own initiative and are responsible for compliance with local laws.

4.4 For various legal, regulatory, commercial, and/or other reasons, we do not permit accounts to be opened by persons located in certain territories.

4.5 Consequences of Breach: In the event that you are found to have breached any of the terms in this clause, we may cancel any Competition that you have entered, and you will be responsible for any losses and costs resulting from your breach.

4.6 You hereby agree to indemnify Luxuries Unlocked® against any and all costs, losses, damages and expenses which we may suffer and/or incur arising out of or in relation to any claim, legal proceeding and/or demand made by any third party due to or arising out of your unlawful, wrongful and/or negligent access and/or use of your account, the Site and/or our software and/or IT systems, and/or breach by you of these Terms and Conditions.

5. SECURITY

5.1 You will be responsible for all activities and orders under your personal details entered.

5.2 Your details will be stored under basic domain protection. We take reasonable steps to protect your personal information but cannot guarantee its absolute security.

6. ACCOUNT SECURITY AND PASSWORD REQUIREMENTS

6.1 You are responsible for maintaining the confidentiality and security of your account password. You agree to implement appropriate security measures including:

(a) committing your password to memory rather than sharing it verbally or in writing;

(b) refraining from recording your password in any retrievable format, whether physical or digital;

(d) selecting a password that cannot be easily determined by others;

(e) preventing unauthorised access to your account by ensuring others cannot use your logged-in devices or sessions;

(f) terminating your session by logging out when you finish using the Site; and

(g) maintaining confidentiality of all account access credentials.

6.2 Account credentials are issued solely for your individual use and must not be shared with others or used for collective access purposes. You must create a unique password for this account and implement standard internet security practices.

6.3 You must notify Luxuries Unlocked® without delay if you have reason to believe that your account has been accessed without authorisation, that your password security has been compromised, or that any unauthorised instructions have been issued through your account.

6.4 If you forget your password, you can reset it by following the instructions on the Site (as long as you can provide the relevant security information requested or required by Luxuries Unlocked®).

6.5 Luxuries Unlocked® shall not be responsible and/or liable for any and/or all consequences arising out of and/or relating to any and/or all breaches of this Clause 6 by you.

7. REGISTRATION PROCESS

7.1 When you register, we ask you to provide certain information about yourself that is true, accurate, and up to date. Should any of your details be entered incorrectly, please contact us via our support channels.

7.2 When you register, you will be asked to provide your Contact Details including:

(a) full name;

(b) date of birth;

(d) postal address;

(e) contact telephone number.

The Contact Details will be used to confirm an Entry, to notify the winner if they have won a Prize, to post the winner's name and location on the Site as a winner unless requested otherwise by an Entrant, and in any other way set out in our Privacy Policy on the Site.

7.3 As part of the registration process, we will also ask you to agree to be legally bound by these Terms. Your use of the Service is subject to your agreeing to do so.

7.4 It is your responsibility to ensure that your Contact Details are accurate, up to date and complete. If for any reason the Contact Details are entered, submitted and/or recorded incorrectly by you, Luxuries Unlocked® will not be held responsible for any consequences of this of whatever nature and howsoever arising.

8. CANCELLATION, SUSPENSION, AND TERMINATION

8.1 We reserve the right to suspend or terminate your use of the Service at any time for operational, regulatory, legal, or other reasons.

8.2 We may terminate your use of the Service with immediate effect if you breach any of these Terms or if it is found that you have broken the law.

8.3 You may not assign or otherwise transfer (in whole or in part) your rights and/or obligations under these Terms and Conditions. Any breach of this may result in the use of your account and/or the provision of the Competition and/or access to the Site being suspended or terminated immediately. Luxuries Unlocked® may assign or otherwise transfer its rights and/or obligations under these Terms and Conditions in whole or in part to any third party at its sole and absolute discretion and without your consent.

9. DISCLAIMER OF LIABILITY

9.1 We do not seek to exclude or limit our liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which we cannot lawfully exclude or limit.

9.2 We will not have any liability arising out of or in connection with the Service or the Site for any business losses, any delay in performance due to events outside our reasonable control, or any unforeseeable losses or damages.

9.3 We will have no liability arising from any link being placed on the Site to another website which we are not responsible for.

9.4 Nothing in these Terms will exclude or limit any of your rights under law as a consumer.

9.5 We make or give no representations, warranties or assurances as to the quality, suitability and/or fitness for any particular purpose of any of the goods or services advertised, offered and/or provided as Prizes. Except for liability for death or personal injury caused by our negligence and/or for any fraudulent misrepresentations and/or for any events and/or circumstances to the extent that they cannot be excluded or limited by law, we shall not be liable for any loss suffered or sustained to person or property including, but not limited to, consequential (including economic) loss by reason of any act or omission in connection with the arrangement for supply, or the supply, of any goods by any person to the Winner(s).

10. INDEMNITY

10.1 You agree to indemnify, defend, and hold harmless Luxuries Unlocked®, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and costs arising from your use of the Site or your breach of these Terms.

10.2 Participant Responsibilities: Insurance for all Prizes, including but not limited to holidays, physical items, and homes, is the sole responsibility of the Winner.

11. PRIVACY POLICY

We gather data and certain other information about you, which is subject to our privacy policy, a copy of which is available at www.LuxuriesUnlocked.com/privacy ("Privacy Policy"). By using the Site and the Service, you agree to be bound by our Privacy Policy.

12. COMPETITION RULES

12.1 The following rules, together with any relevant additional terms made available to you ("Competition Rules"), apply to any Competition run on the Site.

12.2 By participating in any Competition, you agree to be bound by the Competition Rules.

12.3 Legal Compliance: Each Competition has a free entry route available as well as a paid entry route. The availability of a free entry route means that the Competition does not fall within the definition of a lottery under the Gambling Act 2005.

12.4 Multiple Competitions may be operated at the same time.

12.5 Entry Limits: Each Competition will have a minimum of 1 Entries and a maximum of 10,000,000 Entries. Each Competition closes when the last entry is taken, or pending the unique minimum ticket threshold has been hit, it will end when the Competition timer runs.

12.6 Competition-Specific Terms: Each Competition may have unique terms and conditions specific to that Competition ("Competition-Specific Terms"), which will be displayed on the relevant Competition page on the Site. Competition-Specific Terms may include but are not limited to: (a) minimum and maximum ticket thresholds; (b) entry limits per person; (c) draw dates and rollover policies; (d) specific eligibility requirements; (e) prize specifications and delivery terms; and (f) any other terms applicable to that particular Competition. In the event of any conflict between these general Terms and Conditions and the Competition-Specific Terms, the Competition-Specific Terms shall prevail to the extent of the inconsistency. By entering a Competition, you acknowledge that you have read and agree to be bound by both these Terms and Conditions and the applicable Competition-Specific Terms.

13. HOW TO ENTER COMPETITIONS

13.1 To enter any Competition, you must first create an account on our Site. To register an account online you will be asked to provide an email address or to sign in via a social media account. You must then either:

(a) submit the online entry form provided on the Site; or

(b) send a postal entry to Luxuries Unlocked®.

In both cases, the entries must be received by the end of the Competition Period for the Competition as stated on the Site. All Entrants must confirm when registering and submitting their Entries that they have read and accepted these Terms and Conditions and the Competition-Specific Terms displayed on the relevant Competition page.

13.2 Online Entries: When playing a Competition online via the Site, you must follow the on-screen instructions to select the Competition you wish to enter and, when you are ready to purchase your ticket(s), provide your contact and payment details. You will need to check your details carefully and tick the declaration, confirming you have read and understood the Competition Terms and Conditions. Once you have purchased your tickets, registered to play the relevant Competition, and when your payment has cleared, we will then contact you by email to confirm your ticket purchase.

13.3 Postal Entries/Free Entries: When playing a Competition via a postal entry, the Entry is free. Free postal entries must be submitted using a standard postcard format and sent through Royal Mail or equivalent postal service. Each entry must contain:

(a) clear identification of the Competition you wish to enter;

(b) your acceptance of these Competition Terms and Conditions; and

Send postal entries to: Adver Tech Global, 128 City Road, London, United Kingdom, EC1V 2NX

Standard postage rates apply to each entry submission. Multiple entries enclosed together in a single mailing will not be accepted as valid entries. Up to 2 free postal entries are permitted per Competition per person.

13.4 Each Postal Entry has the same chance per Entry of winning a Prize or an Instant Win Prize as an Online Entry. The free entry route is promoted with equal prominence as the paid entry route, and the selection system does not discriminate between paid and free entries.

13.5 All Entries, whether an Online Entry or a Postal Entry, must arrive by the end of the Competition Period for a Competition as stated on the Site. For all Competitions a random number will be allocated to each Entry by Luxuries Unlocked®. All Postal Entries will be treated in the exact same way as paid Online Entries once numbers have been allocated.

13.6 Please note that whether submitting an Online Entry and/or a Postal Entry, you will not be deemed entered into the Competition until we confirm your Entry which can be confirmed in your account when you login or we may send you an email confirming it.

13.7 Postal Entries will be processed daily. If a Competition has sold the maximum number of entries allocated to it, the Site will state that it has sold out and then no further Entries will be accepted.

13.8 We reserve the right to refuse an Entry or disqualify any incomplete Entry, if we have reasonable grounds for believing that an Entrant has contravened any of these Terms and Conditions.

13.9 We reserve the right to disqualify an Entry if we have reasonable grounds for believing that an Entrant's conduct might be contrary to the spirit or intention of the Competition, including conduct that might be abusive or racist or where an Entrant has posted, or is likely to post, defamatory comments on the Site or elsewhere on social media.

13.10 All Entries are final and no refunds will be made at any time, except for refunds made under circumstances described in these Terms. To the extent permitted by applicable law, all Entries become Luxuries Unlocked®'s property and will not be returned.

13.11 An Entrant can enter each Competition up to the maximum number of times stated on each Competition's page on the Site, by Online Entry or Postal Entry.

14. SUBSCRIPTIONS

14.1 Member Bonus Subscriptions provide bonus site credit on a recurring 30-day basis.

14.2 Subscriptions automatically renew unless cancelled by the user.

14.3 To prevent abuse, users can cancel subscriptions 20 days after initiating it through their account settings. Your subscription will remain active until the end of any then current subscription cycle.

14.4 No refunds will be issued after wallet balance has been assigned, or for partial subscription periods.

14.4A - Credit Expiry: Wallet credits issued as part of your Member Bonus Subscription are valid for 30 days from the date of issue and do not roll over to the next subscription period. Any unused credits will be forfeited at the end of each 30-day period and cannot be refunded, reinstated, or carried forward. New credits will be issued at the start of each new subscription cycle. It is your responsibility to use your credits within each subscription period.

14.5 Subscription Fees and Payment: Subscription fees are charged every 30 days. Payments must be made via a valid debit or credit card. If your payment fails, your subscription may retry, be paused or cancelled. Subscriptions are personal and non-transferable.

14.6 Amendments to Subscriptions: We reserve the right to modify subscription tiers, pricing, perks, and rules with 30 days' notice. Subscribers will be notified via email and website announcements. Continued participation after changes constitutes acceptance of the new Terms.

14.7 We reserve the right to close any subscription account at our discretion if we believe subscription activity is harmful, irresponsible, or in breach of these Terms.

15. AFFILIATE PROGRAM

15.1 Affiliate Program Overview

Luxuries Unlocked® operates an affiliate program whereby approved affiliates ("Affiliates") may earn commissions by referring new customers to the Site. Participation in the affiliate program is subject to approval by Luxuries Unlocked® at our sole discretion and is governed by these Terms and any additional affiliate program terms published on the Site.

15.2 Commission Structure and Rates

Commission rates and structures are set by Luxuries Unlocked® at our sole discretion and may be varied at any time with or without notice. Current commission rates are published in the Affiliate area of the Site. Commission rates may vary based on performance, referral volume, or other criteria determined by us. We reserve the right to modify, suspend, or discontinue commission structures at any time.

15.3 Eligible Referrals

Commissions are only payable on referrals that meet all of the following criteria:

(a) the referred customer is a new customer who has not previously registered an account on the Site;

(b) the referred customer completes registration and makes a qualifying purchase as defined by us;

(d) the referred customer is not the Affiliate themselves, a member of the Affiliate's household, or otherwise connected to the Affiliate in a manner that we determine constitutes self-referral or abuse;

(e) the referral complies with all applicable advertising standards, laws, and regulations.

15.4 Commission Verification and Payment Terms

(a) All affiliate commissions are subject to verification and fraud checks before payment.

(b) Commissions will be calculated and credited to the Affiliate's account on a monthly basis, with payment made within 30 days following the end of each commission period, subject to meeting the minimum payout threshold of £15.

(c) Payments will only be made to a verified bank account or payment method registered in the Affiliate's name. We will not make payments to third-party accounts.

(d) We reserve the right to withhold payment pending completion of verification checks, investigation of suspected fraud or breach of these Terms, or where chargebacks or refunds affect the commission calculation.

(e) Commissions on transactions that are subsequently refunded, charged back, or cancelled will be deducted from future commission payments or recovered from the Affiliate.

15.5 Fraud Prevention and Prohibited Activities

(a) We reserve the right to withhold, cancel, or clawback affiliate payments if fraudulent activity, abuse, or breach of these Terms is detected or suspected.

(b) Affiliates must not engage in any of the following prohibited activities:

(i) self-referrals or referring members of their own household;

(ii) creating fake or fraudulent accounts;

(iii) using misleading, deceptive, or false advertising;

(iv) spamming, unsolicited email marketing, or other unsolicited communications;

(v) cookie stuffing or any form of forced or fraudulent click generation;

(vi) bidding on Luxuries Unlocked® branded terms in paid search advertising;

(vii) misrepresenting their relationship with Luxuries Unlocked® or implying endorsement, partnership, or employment;

(viii) making false or misleading claims about Competitions, odds of winning, or Prizes;

(ix) any activity that violates advertising standards, consumer protection laws, or gambling regulations;

(x) any activity that brings Luxuries Unlocked® into disrepute or damages our reputation.

15.6 Intellectual Property Protection and Business Model Restrictions

(a) Affiliates are granted a limited, non-exclusive, non-transferable, revocable licence to use Luxuries Unlocked® promotional materials, logos, and trademarks solely for the purpose of promoting the Site in accordance with these Terms and any brand guidelines we provide.

(b) Affiliates must not:

(i) copy, replicate, or imitate the Luxuries Unlocked® website design, structure, layout, functionality, or user experience;

(ii) create websites, applications, or services that replicate or substantially copy our business model, competition mechanics, or service offerings;

(iii) use our intellectual property, trademarks, logos, or branding in any manner that suggests they operate a similar or competing service;

(iv) reverse engineer, decompile, or attempt to derive source code or business logic from our Site or software;

(v) create derivative works based on our intellectual property, business model, or proprietary systems;

(vi) register domain names or social media handles that incorporate Luxuries Unlocked®, our trademarks, or confusingly similar variations;

(vii) use our promotional materials, content, or intellectual property for any purpose other than promoting the Site as an affiliate;

(viii) modify, alter, or create derivative versions of any promotional materials or intellectual property we provide.

(c) All intellectual property rights in promotional materials, the Site, our business model, and our brand remain the exclusive property of Luxuries Unlocked®. Affiliates acquire no ownership rights whatsoever.

(d) Any breach of this Clause 15.6 shall constitute a material breach of these Terms and may result in immediate termination of the affiliate relationship, forfeiture of all unpaid commissions, and legal action to protect our intellectual property rights.

15.7 Compliance with Laws and Advertising Standards

(a) Affiliates must comply with all applicable laws, regulations, and advertising standards, including but not limited to the CAP Code, Consumer Protection from Unfair Trading Regulations 2008, and the Gambling Act 2005.

(b) Affiliates must clearly disclose their affiliate relationship in accordance with applicable disclosure requirements and must not make misleading claims about Competitions, Prizes, or odds of winning.

15.8 Termination of Affiliate Relationship

(a) We may terminate or suspend an Affiliate's participation in the affiliate program at any time, with or without cause, and with or without notice, at our sole discretion.

(b) Upon termination:

(i) the Affiliate must immediately cease all promotional activities and remove all Luxuries Unlocked® branding, links, and promotional materials;

(ii) any unpaid commissions may be forfeited at our discretion, particularly where termination results from breach of these Terms or fraudulent activity;

(iii) we may clawback any commissions paid in relation to fraudulent referrals or referrals that are subsequently refunded or charged back.

(c) Affiliates may terminate their participation by providing written notice to us, but will forfeit any unpaid commissions below the minimum payout threshold.

15.9 Indemnity

Affiliates agree to indemnify, defend, and hold harmless Luxuries Unlocked®, its directors, officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

(a) the Affiliate's promotional activities;

(b) breach of these Terms by the Affiliate;

(d) any violation of laws or regulations by the Affiliate;

(e) any intellectual property infringement by the Affiliate.

15.10 No Partnership or Agency

Affiliates are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship between the Affiliate and Luxuries Unlocked®. Affiliates have no authority to bind Luxuries Unlocked® or make representations on our behalf.

15.11 Modifications to Affiliate Program

We reserve the right to modify, suspend, or discontinue the affiliate program, or any aspect of it, at any time with or without notice. Changes to commission rates, payment terms, or program rules will be effective immediately upon publication on the Site unless otherwise stated.

16. WALLET AND CREDITS

16.1 Site credits are stored in your wallet and can be used for competition entries.

16.2 Credits have no cash value and cannot be withdrawn or transferred.

16.3 Credits may have expiry dates as specified at the time of issue. Subscription credits are valid for 30 days and do not roll over between subscription periods. Unused credits will be forfeited at the end of their validity period and cannot be recovered or refunded.

17. FREE ENTRY ROUTE

17.1 Each Competition offers a free postal entry route as required by UK law.

17.2 To enter for free, send a postcard with your name, email, phone number, and competition name to our registered address: Adver Tech Global, 128 City Road, London, United Kingdom, EC1V 2NX.

17.3 Free entries have the same chance of winning as paid entries and are subject to the same selection process without discrimination.

17.4 The free entry route is promoted with equal prominence as the paid entry route in all promotional materials.

17.5 Free Entry Limits: Up to 2 free entries are permitted per card, per Competition, per person.

18. INSTANT WIN COMPETITIONS

18.1 Once an Entry has been randomly allocated, confirmed and the ticket number for that Entry finalised, the Entry will be submitted into the Competition database and will be eligible for any Instant Win Prize(s) if the Entrant has the winning number.

18.2 Instant Win Mechanics: For all Instant Win Prizes in a Competition, the prize numbers will be randomly generated when the Competition goes live and cannot be changed. As you purchase tickets, your ticket number is assigned to you using the Fisher-Yates algorithm, which is a mathematical system ensuring every possible shuffle is equal.

18.3 Each Postal Entry is assigned by the team using this same algorithm and has the same chance as winning an Instant Win Prize as a paid Online Entry.

19. PAYMENT METHODS AND POLICIES

19.1 Accepted Payment Methods: We accept payment via debit card, credit card, and ApplePay.

19.2 Failed Payments: If your debit or credit card payment fails, we may suspend your account and ask you to contact us to resolve the issue.

20. CHARGEBACKS AND PAYMENT DISPUTES

20.1 If you dispute any payment made to us you shall contact us immediately to discuss repayment.

20.2 Consequences of Unjustified Chargebacks: Should you initiate an unwarranted payment reversal (including credit or debit card chargebacks, cancelled payments, or returned transactions), you will be liable to pay us within 7 days:

(a) the full value of all Competition entries purchased during the period subject to the chargeback;

(b) any administrative fees imposed on us by financial institutions as a result of the chargeback; and

(c) at our discretion, reasonable expenses we incur in recovering the amounts owed, which may include collection agency fees, legal costs, and administrative charges.

20.3 In the event of an unjustified chargeback under Clause 20.2 above, we reserve the right to terminate your account on our Site.

20.4 We accept no responsibility and will have no liability for any chargebacks.

20.5 If you notify your bank (or building society) that your debit or credit card has been used without your permission in relation to a Competition, and your bank (or building society) asks us to return the relevant amount to your account, we may suspend your account and ask you to contact us.

21. FRAUD PREVENTION

21.1 We employ fraud detection systems to protect the integrity of our competitions.

21.2 Multiple accounts by the same person are prohibited.

21.3 We reserve the right to void entries and prizes if fraud is suspected.

21.4 Accounts found to be fraudulent will be permanently banned.

21.5 We reserve the right not to deliver a Prize to a Prize Winner until we are satisfied that:

(a) the Prize Winner has a validly registered Site account and/or is not in breach of these Terms and Conditions;

(b) any and/or all amounts due or owing by you to Luxuries Unlocked® have been paid in full;

(c) the age and identity of the Prize Winner and his or her entitlement to receive the Prize has been established to our satisfaction (in particular, we reserve the right to request documentary proof of age and identity and not to give or make a Prize until satisfied appropriate proof of age and identity have been provided).

21.6 Without prejudice to Clause 21.5 above, we reserve the right (i) not to make or give a Prize and/or (ii) to retrieve a Prize or the value of the Prize, in each case if we reasonably suspect the occurrence of fraud in relation to a Competition.

22. WINNER SELECTION AND NOTIFICATION

22.1 Winner Selection Method: Winners of Instant Win and Auto Draw are selected using a verifiably random Fisher-yates computer algorithm. Live draws online may use this same system or a recognised random number generator.

22.2 Live Draws: The result of some draws may be live streamed on YouTube, Facebook, TikTok or Instagram and results made available on our Site. Our automated draw system selects winners using a randomised ticket-draw mechanism.

22.3 Independent Verification: If applicable to future competitions, skill-based competitions independent judges will assess entries.

22.4 Alternative Selection Methods: In certain circumstances, at our discretion, an alternative verifiably random method of selecting a winning number may be used to select the Prize Winner, however this will be clearly disclosed.

22.5 Technical Errors in Selection: Should any technical malfunction or error occur during the winner selection process, whether affecting part or all of the selection mechanism, we retain the right at our sole discretion to conduct a new winner selection process, void the affected entries and provide refunds, or offer replacement entries.

22.6 Winner Notification Timeframe: We will attempt to contact Prize Winners of Competitions and Instant Win Prizes using the Contact Details provided at the time of Entry (or as subsequently updated) within 5 working days of the end of a Competition. During holiday seasons or exceptional circumstances, the contact timeframe may be extended.

22.7 Winner Non-Response: If for any reason we are unable to contact a Prize Winner within 5 working days (which may be extended at our sole discretion) of the end of a Competition, or the Prize Winner fails for whatever reason to confirm acceptance of the Prize and/or the Prize Winner is disqualified as a result of not complying with or contravening any of these Terms and Conditions, the Prize Winner hereby agrees that they will immediately, irrevocably and automatically forfeit the Prize and the Prize will remain in the possession and ownership of Luxuries Unlocked®.

22.8 Winner Announcement: Winners' names and general location e.g., city/town only will be posted on the Site and may be announced on our social media channels, unless a winner has specifically requested otherwise under Clause 28 below.

22.9 Our decision is final regarding any aspect of the Competition.

23. WINNER VERIFICATION AND PRIZE PAYMENT

23.1 Personal Account Requirement: Prize payments in monetary form will be transferred exclusively to a verified bank account registered in the winner's name. We will not process payments to accounts held by third parties, associates, or other individuals, regardless of any authorisation or relationship to the winner.

23.2 Identity Verification: Before receiving any Prize, winners must provide satisfactory evidence of their identity, age (minimum 18 years), and eligibility. Required documentation includes:

(a) government-issued photographic identification (such as passport, driving licence, or national identity card);

(b) recent proof of residential address (utility bill, bank statement, or government correspondence dated within 3 months);

(d) any additional documentation we reasonably request to confirm identity and eligibility.

Winners who fail to provide adequate verification may forfeit their Prize, which we may then reallocate.

23.3 Non-Transferable Prizes: Prizes cannot be transferred, assigned, or redirected to other parties. We will withhold prize distribution until we have completed all verification procedures outlined in these Terms.

23.4 Verification Timeframe: We reserve the right to take up to14 days to verify a Winner's identity and eligibility before confirming or releasing any prize.

23.5 We may, in our absolute and sole discretion, give or make a Prize to a person whom we are satisfied is the duly authorised representative of the Prize Winner acting under a lawfully executed power of attorney or other equivalent authorisation.

24. TECHNICAL ISSUES

24.1 We are not responsible for technical issues that may affect your use of the Service.

24.2 We do not guarantee that the Service will be available at all times. There is no guarantee that the Site will display correctly on all devices it can be viewed on.

24.3 We cannot be held responsible for any corruption or loss of data held on your computer.

24.4 Electronic Communications Disclaimer: We accept no liability for transmission failures, incomplete data transfers, or corrupted communications. This includes but is not limited to failures of computer systems, telecommunications networks, internet infrastructure, hardware malfunctions, software errors, service provider issues, network congestion, or unauthorised interference by third parties.

24.5 We will make reasonable efforts to ensure Prizes are awarded to the correct recipients. However, if technical failures, system errors, or human mistakes result in incorrect Prize allocation, we reserve the right to retrieve the Prize and award it to the rightful winner without accepting liability. Any person who receives a Prize in error must return it to us promptly at their own expense, or pay us the Prize value at our election. We accept no responsibility for losses incurred by persons who receive incorrect Prize awards, and no compensation will be provided.

24.6 We endeavour to ensure our Competition software and Site function accurately across current versions of mainstream browsers and devices. Only entries recorded in our official systems will be counted as valid Competition entries, regardless of how they appear to users. We are not liable for entries that result from software malfunctions or system errors.

25. INTELLECTUAL PROPERTY RIGHTS

25.1 All intellectual property rights in any content of the Site are owned by or licensed to Luxuries Unlocked®.

25.2 Luxuries Unlocked® may, at its own discretion, alter, remove, or suspend any part of the Site without giving notice.

25.3 We are the owner or licensee of all the copyright, trademarks and other intellectual property rights in, to and in respect of the Competitions and any Entries to each Competition, and the Site, and you will not acquire any rights in any of these.

25.4 Trademarks: Brand names, logos, service marks, and other proprietary identifiers belonging to Luxuries Unlocked® that appear on the Site and in relation to our Competitions are our protected trademarks. Third-party marks appearing on our Site are used solely for identification and remain the property of their respective owners. You acquire no ownership rights in any of these marks.

25.5 You must not:

(a) copy, disclose, transmit and/or otherwise make available and/or remove or change any material available on the Site;

(b) reverse engineer or decompile (whether in whole or in part) any software used in connection with the Site and/or the provision of the Competitions (except to the extent expressly permitted by applicable law); and/or

(c) remove, obscure and/or change any copyright, trademark or other intellectual property right notices in any material obtained from the Site and/or as a result of playing the Competitions.

26. PRIZES

26.1 Specificity of Prizes: The Competition relating to each Prize is specific to the Prize advertised at the time of play.

26.2 Prize Delivery: Luxuries Unlocked® will endeavour to arrange delivery of physical Prizes within 30 days of the Competition draw date, subject to stock availability, supplier lead times, and completion of all winner verification procedures. The Prize will be delivered to the Winner's country of residence with VAT and shipping costs paid for deliveries within Great Britain. We reserve the right to choose the date and method of delivery of any Prize. We have a right to and/or may charge the Prize Winner delivery fees if they require the Prize to be delivered to an address outside Great Britain. Delivery timescales are estimates only and Luxuries Unlocked® shall not be liable for any delays in Prize delivery.

26.3 Alternative Prize: Luxuries Unlocked® reserves the right to provide a Winner with an Alternative Prize of reasonably equivalent value at its sole discretion. If the Prize Winner does not wish to accept the Alternative Prize, Luxuries Unlocked® may, at its sole discretion, offer a cash alternative. The value of any cash alternative shall be determined by Luxuries Unlocked® at its sole discretion. If the Prize Winner refuses both the Alternative Prize and any cash alternative offered, they will forfeit the Prize.

26.3A - Prize Variations: Luxuries Unlocked® will make reasonable efforts to provide Prizes as described in the Competition materials. However, we reserve the right to make substitutions or variations to Prize specifications where: (a) the advertised Prize becomes unavailable due to supplier issues, discontinuation, or circumstances beyond our control; (b) specific venues, accommodations, or travel arrangements cannot be secured as originally depicted; (c) minor variations in colour, model, specification, or appearance occur; or (d) photographs or promotional images used were illustrative in nature. Any substituted Prize will be of equal or greater value and of a similar nature to the original Prize. Prize Winners will be notified of any material substitutions. If a Prize Winner does not wish to accept a substituted Prize, Luxuries Unlocked® may, at its sole discretion, offer a cash alternative. The value of any cash alternative offered shall be determined by Luxuries Unlocked®.

26.4 Luxuries Unlocked® will not be held responsible if a Prize has been damaged during the shipping process.

26.5 All Prizes are subject to the terms and conditions of the provider, manufacturer and/or supplier.

26.6 Additional costs such as servicing and insurance are not included in any Prize. Once the Prize Winner has taken possession of the Prize, Luxuries Unlocked® will no longer be responsible for insuring the Prize as no insurance comes with the Prizes.

26.7 Winners must accept delivery within 14 business days of notification.

26.8 We reserve the right not to deliver Prizes to certain countries.

26.9 We reserve the right to choose the date of delivery of any Prize.

26.10 Prize Storage: We can store the chosen Prize free of charge for up to 30 days after notifying the Prize Winner, at the end of which time the Prize will be delivered to the Prize Winner. If the Prize needs to be stored by us for more than 30 Days then this shall be at the entire cost of the Prize Winner where such reasonable cost will need to be paid by the Prize Winner to us before the Prize Winner receives the Prize.

26.11 Prize Details and Selection: The Prizes are selected by all and/or some of the directors of Luxuries Unlocked®. Details of each Prize can be found on the Site on the Competitions pages. We take no responsibility for the Prize awarded after delivery to the Prize Winner has taken place.

26.12 All Entrant expenses to collect the Prize are the sole responsibility of the Prize Winner unless otherwise stated by Luxuries Unlocked®. The Prize Winner is also responsible for all taxes, duties or charges in relation to receipt of the Prize.

26.13 The Prize Winner hereby agrees that all Prizes are subject to and are conditional on the terms and conditions of Luxuries Unlocked®, Prize provider, manufacturer and/or supplier and/or anyone that is involved in the provision or delivery of the Prize to the Prize Winner, as will be communicated to the Prize Winner prior to handover of the Prize.

26.14 Each Prize must, subject to Clause 26.3, be accepted as awarded and is non-transferable or convertible to other substitutes and cannot be used in conjunction with any other vouchers, offers or discounts, including without limitation any vouchers or offers of Luxuries Unlocked® or other Prize suppliers and/or third parties.

26.15 Acts of God: In the event of a natural disaster, act of God, or pandemic, we are not responsible for any loss or damage to the Prize.

27. HOLIDAY PRIZES AND VENUE-BASED PRIZES

27.1 Winner Responsibilities for Venue-Based Prizes: Where a Prize involves attendance at a venue, hotel, accommodation, event, or any location, the Prize Winner accepts full personal responsibility for:

(a) all security deposits, damage deposits, or incidental deposits required by the venue or accommodation provider upon arrival;

(b) any damage to property, fixtures, fittings, or furnishings caused by the Winner or any persons accompanying them;

(c) all additional charges incurred at the venue including but not limited to room service, mini-bar charges, telephone calls, pay-per-view services, spa treatments, restaurant bills, or any other ancillary services;

(d) their personal conduct and compliance with all venue rules, policies, and regulations;

(e) obtaining appropriate personal travel insurance, medical insurance, and personal liability insurance;

(f) any personal injury, loss, or damage to personal belongings during the Prize experience;

(g) all consequences arising from their actions or the actions of persons they bring to the venue.

27.2 Luxuries Unlocked®'s Liability Exclusion: Luxuries Unlocked® will not be held liable for, and will not pay for:

(a) any deposits required by venue operators or accommodation providers;

(b) any damages, breakages, or losses caused by Prize Winners or their guests at venues;

(d) any charges, invoices, or demands issued by venue operators to Luxuries Unlocked® as a result of the Winner's conduct or use of facilities;

(e) any personal injury, illness, or losses suffered by Prize Winners or their guests during the Prize experience.

27.3 Indemnity for Venue Claims: Prize Winners agree to indemnify and hold harmless Luxuries Unlocked® against any claims, demands, charges, costs, or expenses (including legal fees) brought by venue operators, accommodation providers, or third parties arising from the Winner's use of the Prize or conduct at any venue. If any venue operator invoices or pursues Luxuries Unlocked® for damages, additional charges, or losses caused by a Winner, the Winner agrees to reimburse Luxuries Unlocked® in full within 7 days of our request.

27.4 Travel Arrangements and Attendance: Prize Winners are solely responsible for:

(a) arriving at airports, venues, or collection points at the required times;

(b) all consequences of missing flights, trains, transfers, or scheduled appointments;

(d) complying with all travel restrictions, health requirements, and entry requirements for destinations;

(e) making their own alternative arrangements if they miss scheduled travel or appointments.

Luxuries Unlocked® accepts no liability for missed travel connections, late arrivals, or failure to attend Prize experiences. No refunds, replacements, or compensation will be provided if a Winner fails to attend or misses part of their Prize experience due to their own actions or circumstances.

27.5 Holiday Prize Terms: Where the Prize is a holiday, the Prize Winner and any accompanying persons must comply with the hotel's and accommodation provider's terms and conditions, behave appropriately, not damage any property, and respect Luxuries Unlocked®'s budget for the period of time the prize stipulates.

27.6 Holiday Dates: The Prize Winner will work with Luxuries Unlocked® to agree mutually suitable dates for the holiday within the validity period specified. Holiday dates are subject to availability and must be booked within 2 years of winning. We reserve the right to specify blackout dates during which the holiday cannot be taken.

27.7 Insurance Requirements: Prize Winners are strongly advised to obtain comprehensive travel insurance, personal liability insurance, and any other relevant insurance coverage before taking up any Prize involving travel or venue attendance. Luxuries Unlocked® does not provide insurance cover of any kind with Prizes.

27.8 Venue Damage Security: If a venue operator requires Luxuries Unlocked® to provide a damage deposit or security guarantee, we reserve the right to:

(a) require the Prize Winner to provide the deposit directly to the venue operator; or

(b) require the Prize Winner to provide us with a security deposit before taking up the Prize; or

28. WINNER PERSONAL DATA AND PUBLICITY

28.1 Subject to the Prize Winner's consent, the Prize Winner may be asked to have their photo and video taken by Luxuries Unlocked® for promotional purposes (Public Relations and Marketing).

28.2 When entering a Competition, the Entrant may be asked to consent to use of their name, address, and/or photograph or other likeness, as well as their appearance at publicity events without any additional compensation (save for reasonable travel expenses that are approved in writing in advance by Luxuries Unlocked®) and as required by Luxuries Unlocked®.

28.3 An Entrant has the right to withhold consent to any of these uses of their Contact Details, but Luxuries Unlocked® will be able to use a winning Entrant's name and town when announcing the Prize Winners as required by law and advertising standards.

28.4 If you, as a Prize Winner, do not consent to Luxuries Unlocked® using your name or likeness in promotional or marketing materials beyond the legally required winner announcement, we will respect your decision but will still need to hold such data in accordance with our Privacy Policy to retain records of your Entry and winning of a Prize.

29. COMPLAINTS AND ARBITRATION

29.1 For any complaints, please contact our support team via our social media channels for best response.

29.2 Complaints Process: We aim to respond to all complaints within 7 working days.

29.3 Dispute Resolution: If you have a complaint that we are unable to resolve, you may wish to pursue your complaint via an Alternative Dispute Resolution (ADR) service

29.4 Our decision regarding any aspect of the Competitions is final.

30. NOTICES

Unless otherwise stated in these Terms, all notices from you to us must be in writing (including email) and sent to our support or the company's registered office. All notices from us to you will be sent by email to the email address you have supplied.

31. APPLICABLE LAW AND JURISDICTION

These Terms are subject to the laws of England and Wales, and the courts of England and Wales will have jurisdiction in respect of any dispute arising from these Terms.

32. DISCLAIMER REGARDING THIRD-PARTY CONTENT

Some pictures and content displayed on the website www.LuxuriesUnlocked.com are not Luxuries Unlocked®'s property and do not belong to the company. Luxuries Unlocked® has made all efforts to give credits to original owners and content creators of such property.

33. HYPERLINKS AND THIRD-PARTY WEBSITES

33.1 The Site may contain hyperlinks to websites operated by parties other than us. Such hyperlinks are provided for your reference and convenience only. We do not control such websites and are not responsible for their content and/or the privacy or other practices of such websites.

33.2 It is up to you to take precautions to ensure that whatever links you select and/or software you download from such websites are free of viruses.

33.3 Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites, association, sponsorship and/or partnership with their operators.

33.4 You must not create a text hyperlink to the Site without our prior written consent.

33.5 Third-Party Disclaimer: Apple Inc. has no involvement in or sponsorship of any competitions, prize draws, or promotional activities conducted through our Site or services.

34. FORCE MAJEURE AND LIMITATION OF LIABILITY

34.1 Force Majeure: Luxuries Unlocked® shall not be liable for any failure to perform its obligations where such failure is as a result of natural disasters, acts of God, pandemics, war, invasion, civil war, rebellion, terrorist activities, labour disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunication/network failures, earthquake, storms, or other elements of nature, blockages, embargoes, riots, acts or orders of government, or any other events outside our reasonable control.

34.2 Limitation of Liability to Winners: The total maximum aggregate liability of Luxuries Unlocked® to each Prize Winner shall be limited to the total value of each Prize that has been won by the relevant Prize Winner.

34.3 Limitation of Liability to Entrants: The total maximum aggregate liability of Luxuries Unlocked® to you as an Entrant shall (if you are not a Prize Winner) be limited to the amount that you have paid to enter Competitions in the first 12 months of you playing any Competition.

34.4 Limitation of Liability: To the fullest extent permitted by applicable law, in no event shall Luxuries Unlocked® be liable for any indirect, punitive, incidental, special, or consequential damages whatsoever.

34.5 Nothing in these Terms and Conditions shall prevent you making claims to the extent that you are exercising your statutory rights.

35. DATA PROTECTION

35.1 Any personal data that you supply to Luxuries Unlocked® (such as your Contact Details) or authorise Luxuries Unlocked® to obtain from a third party, for example, a credit card company, will be processed by Luxuries Unlocked® to administer the Competition and fulfil Prizes where applicable, as set out in the Privacy Policy on the Site.

35.2 In order to process, record and use your personal data Luxuries Unlocked® may disclose it to (i) any credit card company whose name you give; (ii) any person to whom Luxuries Unlocked® proposes to transfer any of Luxuries Unlocked®'s rights and/or responsibilities under any agreement we may have with you; (iii) any person to whom Luxuries Unlocked® proposes to transfer its business or any part of it; (iv) comply with any legal or regulatory requirement in any country; and (v) prevent, detect or prosecute fraud and other crime.

35.3 In order to process, use, record and disclose your personal data Luxuries Unlocked® may need to transfer such information outside the United Kingdom, in which event Luxuries Unlocked® is responsible for ensuring that your personal data continues to be adequately protected during the course of such transfer.

35.4 Entrants who specifically consent to marketing communications will be entered onto Luxuries Unlocked®'s database for the purpose of conveying information as to the status of their Competition, as well as any future promotions or Competitions offered by Luxuries Unlocked®.

35.5 GDPR Compliance: We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Luxuries Unlocked® is registered with the Information Commissioner's Office (ICO) under registration number ZC077232.

36. RESPONSIBLE PLAY AND PLAYER PROTECTION

36.1 Age Restrictions: All Competitions are strictly limited to persons aged 18 and over.

36.2 Support Resources: If you are concerned about your Competition participation or that of someone you know, please contact GambleAware.org.

37. ADVERTISING STANDARDS AND CAP CODE COMPLIANCE

37.1 All advertising and promotional materials for our Competitions will be legal, decent, honest, and truthful in accordance with the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code).

37.2 We will not exaggerate chances of winning or mislead about odds in any promotional materials.

37.3 All significant conditions for entry will be communicated clearly in promotional materials, not just in these Terms and Conditions.

37.4 Terms Changes: These Terms will not be changed except in exceptional circumstances. If changes are necessary, we will provide notice of change on the Site. Continued use of the Site after changes constitutes acceptance of the new Terms.

37.5 Closing dates for Competitions will be displayed prominently on the Site and in all promotional materials.

38. RECORD KEEPING

38.1 We maintain comprehensive records of all Competitions.

39. COMPETITION DRAWS AND TIMING

39.1 We will draw a Prize Winner for each Competition at the end of the Competition Period stated on the Site for that Competition, pending minimum ticket sale threshold has been hit.

39.2 In some cases competitions may roll over to a new draw date if minimum ticket sale thresholds have not been met by the original draw date. In the event of a rollover: (a) all existing entries will remain valid and will be carried forward to the new draw date; (b) entrants must check the competition to see details; (c) the new draw date will be published on the Competition page on the Site; and (d) competitions may roll over up to 4 times, after which the competition will be cancelled and refunds issued in accordance with Clause 39.4.

39.3 We may bring the draw date forward if the maximum number of Entries has been received.

39.4 Competition Cancellation and Refunds: We reserve the right to cancel any Competition at any time either before or after Entries have been sold. If a Competition is so cancelled, we will notify each Entrant at the email address they have provided and return any payment made by an Entrant by the same method as payment was made or provide them with a credit if they so elect to enable them to enter equivalent Competitions. Where a payment has been refunded, we will have no further liability to the Entrant or to any other person.

40. GENERAL PROVISIONS

40.1 Entire Agreement: These Terms constitute the entire agreement between you and Luxuries Unlocked® regarding your use of the Site and the Service and supersede and replace any other prior and/or contemporaneous agreements, and/or terms and conditions applicable to the subject matter of these Terms and Conditions.

40.2 Severability: If any provision of these Terms is found to be invalid, the invalidity of such provision shall not affect the validity of the remaining provisions. If any provision (or part of a provision) of these Terms and Conditions is decided by a court of competent jurisdiction to be void and/or unenforceable, that decision will only affect the particular provision (or part of the provision) and will not, in itself, make the other provisions void or unenforceable.

40.3 Waiver: Failure by us to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. Our decision not to enforce any provision on a particular occasion does not prevent us from enforcing it subsequently.

40.4 Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Any breach of this may result in the use of your account and/or the provision of the Competition and/or access to the Site being suspended or terminated immediately. Luxuries Unlocked® may assign or otherwise transfer its rights and/or obligations under these Terms and Conditions in whole or in part to any third party at its sole and absolute discretion and without your consent. Luxuries Unlocked® may also assign these Terms and Conditions in their entirety, without your consent, to its successor in interest in connection with a merger, reorganisation, or sale of all or substantially all assets or equity.

40.5 Changes to Terms: We reserve the right to change these Terms and Conditions from time to time. We will post the most current version on the Site. Please check this page periodically to ensure you understand the Terms and Conditions that apply at that time. Your continued use of the Site after such changes constitutes your acceptance of the new Terms. We may also update and change the Site and/or Competitions from time to time to, amongst other things, reflect changes to our offering, Site, IT systems and/or our users' needs and/or feedback.

40.6 Third Party Rights: A person who is not a party to these Terms and Conditions has no rights under the Contracts (Rights of Third Parties) Act 1999 (as amended or re-enacted from time to time, and any subordinate legislation made under that act) or otherwise to enforce any provision of these Terms and Conditions.

40.7 Discretion: The exercise by Luxuries Unlocked® of any discretion provided for in these Terms and Conditions will be final and binding.

40.8 These Terms bind and inure to Luxuries Unlocked®'s benefit, its successors and permitted assigns.

Terms & Conditions