Frequently Asked Questions

To enter a competition, simply browse our available competitions, select the one you'd like to enter, choose your ticket quantity, and complete your purchase. Each ticket gives you a chance to win the main prize and an instant win prize.

Every ticket purchased gives you an instant win opportunity. After completing your purchase, you'll immediately find out if you've won one of our instant prizes, which can include gift cards, site credits, and other luxury items.

Winners are selected through a live draw once the competition reaches 100% of tickets sold or when the competition end date is reached. The draw is conducted fairly and transparently, with all participants having an equal chance based on their ticket entries.

Instant win prizes are credited to your account immediately. Main competition prizes are dispatched within 28 days of the draw date. Physical prizes are sent via tracked delivery, and you'll receive tracking information once your prize has been dispatched.

Yes! We offer a free postal entry option for all competitions. Details on how to enter for free can be found in the competition terms and conditions. Free entries have the same chance of winning as paid entries.

Absolutely. We are fully compliant with UK regulations and English law. Our company is registered with the Information Commissioner's Office (ICO) and we adhere to all gambling commission guidelines for prize competitions.

We accept all major credit and debit cards including Visa and Mastercard. All payments are processed securely through our encrypted payment gateway to ensure your financial information is protected.

Due to the nature of prize competitions, tickets are non-refundable once purchased. However, if there's an issue with your order or you haven't received your instant win prize, please contact our support team and we'll be happy to help.